Shipping Policy

Where we ship

We ship to valid residential and commercial street addresses within the United States. We do not currently ship internationally. Certain remote destinations, Alaska, Hawaii, and oversized deliveries may require additional coordination before fulfillment.

Order processing

In-stock accessories generally require 2–5 business days for processing. Furniture generally requires 3–10 business days for preparation before carrier pickup. Business days exclude weekends and U.S. holidays.

Shipping rate

A standard flat shipping charge of $49.00 per order is displayed during checkout for eligible U.S. orders. If an oversized, remote-area, room-of-choice, or special freight service requires a different charge, we will contact you for approval before fulfillment.

Transit and freight delivery

Transit times vary by destination and carrier. Large furniture may ship by scheduled curbside or threshold freight service. Carrier appointments and delivery windows are estimates and are not guaranteed.

Address changes and delivery inspection

Contact us immediately if an address needs correction. Changes may not be possible after carrier pickup. Inspect cartons before signing whenever possible, note visible damage on the delivery record, retain packaging, and report damage or missing items within 48 hours with photographs.

Questions

Email support@janettecrestoffice.com or call +1 808 998 8774 for shipping assistance.

Last updated: September 15, 2026